If you no longer wish to receive Ariat branded direct mail and product catalogs click here and follow the steps below:

1. In the “Select request type” field select “Remove me from the Mailing List”
2. You will then need to fill out all required fields marked by an asterisk (*)
3. In the “Request Details” field type “Opt out of catalog and direct mail”
4. Complete the reCAPTCHA at the end of the form
5. Click “Submit” and we will then process your request to be removed from the mailing list

Please note that requests to opt out of Ariat branded direct mail and product catalogs may take up to 90 days to become effective.

Plan ahead to make sure your holiday purchases arrive on time. Ariat doesn't ship on these holidays:

• New Year's Eve and New Year's Day
• Martin Luther King, Jr. Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Thanksgiving Day and day after Thanksgiving
• Christmas Eve and Christmas Day
   

First, go here to confirm that your package was delivered. If it has been delivered, please double-check the delivery area and ask neighbors if possible. If you can't locate the package, please contact Customer Service for assistance.

Ground shipping is free for Ariat Insider Program members. If you are not an Ariat Insider Program member yet, join now.

If you order multiple items, your order might be split into multiple packages that ship separately from our warehouses nationwide. You will receive a shipping confirmation email for each package as it ships out. Don't worry: Your shipping charge won't change.

Why can’t exotic leather products be shipped to California?

In California, Penal Code 653o makes it unlawful to “import into this state for commercial purposes, to possess with intent to sell, or to sell within the state" any part or product of exotic animals including Teju and ring lizards. As a result, as of Jan. 1, 2022, we are unable to sell any boots or accessories made of Teju, ring lizard, or cetain other exotic animals to our customers with addresses within the state of California.

Hazmat items

Items deemed hazardous can only be sent via ground shipping to addresses in the lower 48 states. We can't ship hazardous items to HI, AK, APO, FPO, DPO, or PO Boxes.

Exotic items

Exotic items like leathers made with ostrich or caiman lizard can only be sent via ground shipping to addresses in the lower 48 states via ground shipping. They can't be shipped to HI, AK, APO, FPO, DPO, or PO Boxes.
 

Which carriers do you use?

Depending on the destination of each package, we ship with UPS, FedEx, or USPS.

Can I use my own UPS account?

No, we're not able to use customer UPS accounts when shipping packages.

Can I pick which carrier my packages ships with?

We use the most efficient shipping process available at a given time, so we don't allow customers to choose their own carrier.

Can I pick up my order?

Orders can't be picked up in person, but we offer a variety of Shipping Options to PO Boxes and other locations.
 

You'll receive a shipping confirmation email and an email when your package has been delivered. If you order multiple items, we might ship the items separately from different warehouses. If this happens, you will receive shipping and delivery confirmation emails for each item.

*Some shipping options may not always be available at checkout. If a preferred option doesn't appear this means that it isn't currently offered for your order or location. 

We try to ship items within 1-2 business days of receiving your order, excluding holidays. Orders placed over the weekend will ship the next business day. So, for example, if you place a 2-Day order on Friday, it will ship on Monday and arrive on Wednesday.