Can I cancel or make changes to my order?

Once your order is placed, we work as fast as we can to get it to you. We can't cancel or make any changes to an order once it’s placed. If you're not completely satisfied with your Ariat product, we offer free domestic returns within 90 days of purchase.

Why was my order canceled?

Inventory levels change all the time, so even though we do everything we can to prevent cancellations, they occasionally happen. If your order is canceled, the temporary authorization on your credit card or other form of payment will expire automatically in 5-10 business days, depending on your payment provider. Please check in a few weeks to see if your product is back in stock.

How do I check my order status?

If you have an ariat.com account, go here to check your order status by logging in and clicking "Account detail." If you checked out as a guest, go here and enter your order number (18XXXXXX) and email address. Your order number can be found in your confirmation email.

What types of payment does Ariat accept?

We accept domestic credit cards and a variety of online payment forms:

• Visa, Mastercard, Discover, and American Express
• PayPal
• Afterpay
• Apple Pay
• Ariat gift cards

How do I check my Ariat gift card balance?

Check your Ariat gift card balance here. Or call our Customer Service team at 1-800-899-8141.

Why do I see multiple charges on my credit card?

We ship orders from multiple warehouses, so you might see separate charges on your account as the items are shipped from our different warehouses. This doesn't change the total charge for your order.

For credit card purchases there may be an additional $1 as part of the authorization to account for taxes. Taxes at time of checkout is an estimate that is finalized at time of invoice.

Alternative payments

If you pay with a one-time-use credit card from a provider such as Klarna or QuadPay, please contact that provider if you run into any issues, as these providers are not on our list of approved providers.

We sometimes offer select products for preorder or backorder. During checkout at the time of purchase, you'll see an estimated ship date. The product may ship before or after this date.

Note that you can only use credit cards to buy preorder or backorder products. PayPal, Apple Pay, Afterpay, and Ariat gift cards can't be used for preorder or backorder product purchases.

How do I reach Customer Service?

You can reach our friendly Customer Service team at 1-800-899-8141, or by email at info@ariat.com.

How Tax Is Calculated

The amount of tax charged on your order depends on many factors including the following:

• The type of item purchased
• The time and location of fulfillment
• The shipment or delivery address of your order

These factors can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change. The tax collected at checkout when confirming an order is an estimated tax. The amounts displayed as tax may then be updated later when your order is shipped.

The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. We do not collect sales or use taxes in all states and local jurisdictions. In cases in which we do not collect sales taxes, your purchase is subject to use tax in states imposing sales or use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Note that no tax is charged when purchasing gift cards. However, purchases paid for with gift cards may be subject to tax.

Items sold on Ariat.com that are shipped to destinations in the following states may be subject to tax (note that this list is subject to change):

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New. York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.

Canadian Orders

Items sold on Ariat.com and shipped to locations in Canada may be subject to GST and HST.

Sales Tax Holidays

Many taxing jurisdictions require select taxable products to be temporarily exempt from tax on specific dates. You can find more information about sales tax holidays by visiting your state’s department of revenue (or equivalent) website. Sales tax holiday exemptions may be applied to Ariat.com sales. However, tax may still be calculated on items if they do not qualify. Tax is not finalized until the date your order ships. This may affect your qualification or participation in tax-exempt sales.

Tax Exemptions

If you’re a tax-exempt customer, please place your order on ariat.com and contact Customer Service immediately after you place the order. After you have provided Customer Service with a copy of your exemption certificate, they will update the order accordingly.