FAQs

FREQUENTLY ASKED QUESTIONS

How can I purchase replacement laces?

We currently produce replacement laces for select products only. These are available through select local Ariat retailers. If you are unable to find our laces please visit www.heelingtouch.com for a wide selection of generic laces.Do you have replacement insoles? Ariat currently offers a limited selection of replacement insoles for purchase. This will include the following technology collections: Quantum, Cobalt XR, Cobalt VX, as well as ATS. If you are not sure of the type of insole you are in need of, please contact our customer service team at 1-800-899-8141.

Please access our Return Policy here.

Can my order be delivered internationally?

International ordering through Borderfree is currently unavailable while we work on enhancing the international ordering process. International ordering will be available again in March 2021.

Where can I find Size Charts?

Size charts are located on the Product Detail Page under "Size Chart," and can also be found here

How can I tell if my boots fit properly?

Pull out the footbed and place your foot from heel to toe on the footbed. If you place your thumb at the toe area and it fits comfortably, this should ensure a proper fit, allowing enough slippage in the heel.

How do I fit Western Lacer Boots?

Put the boot on, but leave it unlaced. As you push your toes forward, you should feel some room behind your heel. If not, the boot is too small and you should go up half a size. Center your foot in the boot and lace it up snugly but not too tightly. The toe area should feel roomy, and your toes should have room to breathe. Lace up the boots and keep in mind that you can adjust the tightness of the laces at any time- you may have to adjust to get the fit you want. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop. If the boot is too loose in the instep, either adjust the laces or try a half a size smaller.

How do I fit English Paddock Boots?

Put the boot on, but leave it unlaced. As you push your toes forward, you should feel some room behind your heel. If not, the boot is too small and you should go up half a size. Center your foot in the boot and lace it up snugly but not too tightly. The toe area should feel roomy, and your toes should have room to breathe. Lace up the boots and keep in mind that you can adjust the tightness of the laces at any time- you may have to adjust to get the fit you want. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop. If the boot is too loose in the instep, either adjust the laces or try a half a size smaller.

How do I know if my Western Pull On fits correctly?

When you slide your foot into a boot, use either boot pulls to pull it on while sitting, or stand up in to the boots. A well-fitting boot should fit your heel snugly. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop.

How Do I measure for children's boots?

When fitting for children's boots, you should have at least a "thumb's width" or 1/2 inch of growing room in the toe. Don't buy a boot that is more than 3/4 inch too long or the child may trip over the extra length while running. Ariat's removable "Booster Bed" is affixed under the footbed and can be removed as necessary to provide a little more "wiggle room" for growing feet to extend the life of the boots.

How do I measure for English Chaps?

Refer to our Ariat Half Chap Video for assistance.

How do I measure for English Tall Boots?

Refer to our Ariat Tall Boot Video for assistance.

How do I care for my Ariat boots?

Proper care of your boots and shoes is one of the best things you can do to prolong the life of your favorite Ariat boots. We recommend the Cadillac and Kiwi brands. Please note, however, that some leather care products may alter the color of the leather and will smooth the nap of a nubuck or distressed leather. We recommend that you test a small portion of your boot, i.e. the inner ankle area, before spraying your entire boot. Check out our videos on how to clean Western boots here or how to clean English boots here.

Can I waterproof my boots?

You may, enhance the level of water resistance in your boots with waterproofing sprays offered by Kiwi or Scotchsguard brands. Please review the product instructions before application. We would recommend that you test the spray on a small portion of your boot, like the inner ankle area, before spraying your entire boot as some of these products may alter the color of the leather and will smooth the nap of a nubuck or distressed leather.

Who can I contact to become an Ariat retail partner?

If you would like to establish an account with Ariat, please call our toll-free number at 1-800-899-8141. Please provide your name, address, and a phone number where an Ariat representative may contact you.

I am a current Ariat retail partner. Who can I contact for information?

For questions relating to orders, shipments, etc., please contact Customer Service at 1-800-899-8141.

How do I know if a website is selling legitamate Ariat product?

No body is more passionate about making sure that your Ariat is the real deal than we are. To make sure you are recieve legitimate Ariat product shop on Ariat.com or click here to find an authorized retailer. If you are unsure if someone is an authorized retailer call our Customer Service team at 1-800-899-8141 and they will be able to help.

I bought a counterfeit product or did not get any product after my card was charged, What do I do?

We suggest starting with the company you made the purchase from. In the event they are not wiling to work with you, we suggest reporting all fraud charges to your bank. You can also notify the Better Business Bureau. For future Ariat purchases, shop ariat.com or click here to find an authorized retailer.

Will Ariat sponsor my association or event?

    • Ariat International, Inc.
    • Attn: Sponsorships
    • 3242 Whipple Road
    • Union City, CA 94587
    • 1.800.899.8141 x4400

How do I submit my idea to Ariat?

Have an idea for a product, design, or technology that you think Ariat should provide? Before reviewing any idea submissions from outside sources, Ariat requires a signed Idea Submission Policy Agreement. This Agreement is designed to avoid any confusion or misunderstanding about the source of ideas for new products, or about the terms by which Ariat agrees to review idea submissions. For example, if an idea is submitted from one outside source, the idea may already have been developed by our internal design team, or submitted by another outside source. Please review the Idea Submission Procedures, and fill out the following Submission Policy Agreement. Submissions without this agreement will be returned to the sender.

How do I find Ariat on social media?

www.facebook.com/ariatinternational

http://instagram.com/ariatinternational#

https://twitter.com/Ariat

http://www.pinterest.com/ariatintl/

Does Ariat make custom boots?

Unfortunately we do not offer custom-made boots at this time. We are also unable to modify styles.

Where can I purchase a discontinued style?

You may want to check in with your local retailer for assistance or contact our customer service team at 1-800-899-8141.

What is a seasonal item?

Our winter boots, jackets and sandals are examples of seasonal items. We also manufacture limited edition styles which are considered "seasonal." These styles often re-appear with slight variations.

How can I tell if my Fatbaby boots are safe for riding?

Not all Fatbaby Boots are safe for riding. See below:

Style Suitable For Riding?
Duck No
Freedom Yes
Cowgirl Yes
Faux Fur No
Original No
Thunderbird No
Fatbaby II Yes
Saddle Yes
Starstruck Yes
Rodeobaby Liberty Yes
Showbaby Yes
Rodeobaby Sq Toe Yes
Probaby Lacer Yes
Rodeobaby Roundup Yes
Ranchbaby Sq Toe Yes
Sheila Yes
Summit No
Kid's Styles Yes

Why are our boots made off shore?

We currently manufacture our product in several countries. All of our manufacturing facilities are held to the highest standards to ensure the utmost in quality.

Can't find a product on the website?

All of the products in the current season's line are shown here on our website, but you will not see past-season footwear. If you can't find something on the site, try using the Search, starting with a specific name or term. If the Search does not return the right match (or any at all), it could be that we do not make that product, or that it is not available for the season. If you find a product on the site, please visit one of our retailer partners. Please note, not all stores carry all products, so we advise you call first. To locate a dealer in your area, search by zip code or state in our Retail Locator.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Where are Ariat products made?

Ariat products are designed and developed here in the U.S. and manufactured around the world. We source the majority of our leathers in the U.S. from American cattle ranches and seek out the best factory partners and the most advanced material suppliers available.

I want to re-order my boot, but I don’t know what it is called?

Your boots should have an 8-digit style number that starts with a “1.” It is located on the inside of your boots. Enter this number into the Ariat.com search bar to see if it is available on Ariat.com. If no search results are available, please contact customer service for a recommended substitution or additional questions.

What is Ariat doing to demonstrate environmental stewardship?

At Ariat, environmental stewardship is important to us. We invite you to learn more about our sustainability initiatives here:

https://www.ariat.com/sustainability.html

How does Ariat give back?

As an American brand, we are privileged to be able to employ over 400 American workers and partner with over 6,000 specialty retailers in support of their local communities. Throughout our company’s history, we have been highly engaged and invested in U.S. equine sports and rural living. We also support numerous non-profit organizations that reflect our values and assist those in need. Learn more about our giving here:

https://www.ariat.com/giving

How does AfterPay work?

For all AfterPay related questions, please read the full AfterPay FAQ here:

https://www.ariat.com/afterpay-faq