What is Ariat Reboot?

Ariat Reboot is a resale marketplace where you can buy and sell pre-loved Ariat products, as part of our resale community. It is powered by a service provider called Archive. For more information about Ariat Reboot please click here.

Who is Archive?

Archive is the service provider that handles the development and operation of this marketplace. For more info, please see their website.

Both e-gift cards and physical cards can be redeemed at ariat.com. To use your gift card online, simply enter the card number and PIN during checkout. The gift card box appears on the Payment page of the checkout process.

Why can’t exotic leather products be shipped to California?

In California, Penal Code 653o makes it unlawful to “import into this state for commercial purposes, to possess with intent to sell, or to sell within the state" any part or product of exotic animals including Teju and ring lizards. As a result, as of Jan. 1, 2022, we are unable to sell any boots or accessories made of Teju, ring lizard, or cetain other exotic animals to our customers with addresses within the state of California.

Hazmat items

Items deemed hazardous can only be sent via ground shipping to addresses in the lower 48 states. We can't ship hazardous items to HI, AK, APO, FPO, DPO, or PO Boxes.

Exotic items

Exotic items like leathers made with ostrich or caiman lizard can only be sent via ground shipping to addresses in the lower 48 states via ground shipping. They can't be shipped to HI, AK, APO, FPO, DPO, or PO Boxes.
 

How can I tell if a website is authorized to sell Ariat products?

If you've searched online for Ariat products, you may have come across sites that advertise counterfeit Ariat products. These sites may use the Ariat brand name and look similar to our main website, ariat.com, but they are illegal sites. Any Ariat products they sell will most likely be counterfeit and/or unauthorized for resale.

To make sure you're receiving authentic Ariat products, shop ariat.com, or click here to find an authorized Ariat retailer. If you're unsure if a retailer is authorized, please call our Customer Service team for assistance.

What can I do if I purchased a counterfeit product or didn't receive any product after my card was charged?

If you bought your product at ariat.com and didn't receive the product you ordered, contact our Customer Service team. If you bought your product from another retailer, we suggest starting with the company where you made your purchase. If they're not willing to work with you, you may want to report fraudulent charges to your bank or payment company. For future Ariat purchases, shop ariat.com or click here to find an authorized retailer.

Where can I find an authorized Ariat retailer?

Simply enter your address here to find an authorized retailer close to you.

How do I apply to carry Ariat products?

If you are interested in carrying Ariat products in your store email us at sales@ariat.com or submit your inquiry through the form here.

What is the Locally service?

Locally is a service that allows you to see retailers near you that carry Ariat products. In some cases, Locally even enables you to see the inventory a retailer carriers. Select retailers offer additional services through Locally, such as reserve online, pick up in store, or buy online and pick up in store. Contact the store you are picking up from if you have questions about your order.

What can I sell on Ariat Reboot?

Ariat Reboot is currently accepting Western and English footwear for resale. Archive does not allow the sale of items that are not from one of their brand partners.

How do I sell an item?

1. Find your item through our search page

2. Check the condition

3. Add photos of the item

4. Set your price

5. Preview and list

Can I sell an item if I don't live in the United States?

No. The Ariat Reboot service is not currently available to sellers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, Archive cannot support sellers with AA, AE or AP addresses.

What if I can’t find the item I want to sell?

There are two ways to find your item on the search page when you begin listing:

1. By product name: Log in to your Ariat account view your order history to see the product names of your previously bought items. You can also find this in your email confirmation or on your physical receipt

2. By style ID: This can be found on the care label of the item, but is not available for all items. If you still can’t find the item you’d like to sell, please contact the Archive customer service team and they’ll give you a hand.

How should I price my item?

Archive will provide a price recommendation based on data about the item, including the type of item and its original price. You’re welcome to adjust this price.

What condition does my item need to be in to sell?

Archive only accepts items that are in good condition. For example, Archive does not accept items that have major rips, stains or missing/broken buttons or zippers. Socks should be unworn and in their original packaging. Visit here for Nushoe resole repairs. 

How should I prepare my item once it’s sold?

If you’re selling a piece of clothing, ensure it’s freshly laundered. Give shoes and bags a clean and make sure there’s nothing left in bags or pockets. Write a thank you note to your seller to include in your package.

What packaging should I use?

Choose packaging that fits the size and shape of your item, while ensuring it’s well protected. Note you can use a USPS box, available for free at any post office. But please ensure you use a Priority Mail box. Priority Mail Express boxes are not allowed.

How do I ship my item?

Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) nicely with a personal thank you note and attach this label to your package. Drop it in the mailbox or at the nearest US Post Office. Alternatively, you can schedule a free USPS package pickup.

How long do I have to ship?

Once your item sells, Archive will email you immediately with a shipping label. Archive recommends that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.

When will I be paid?

You will only be paid for your item after it sells. When USPS tells Archive that the item has been delivered, the buyer has 3 days to accept the item. Once this happens, Archive will release your earnings and you can redeem these in cash or Ariat store credit.

How will I be paid?

If you choose cash, you will receive 70% of the sale price of the item. If you choose Ariat store credit, you will receive 100% of the sale price of the item.

Can I use my store credit on Ariat Reboot?

If you choose Ariat store credit, it can only be used for purchases directly with Ariat. This store credit cannot currently be used on the Ariat Reboot site.

How is my item protected after I ship it?

At the point your item sells, we will email you a pre-addressed USPS Priority Mail shipping label to put on your package. Assuming you use this shipping label and the package is scanned into the USPS tracking system, you will be insured up to a value of $100 if the item gets lost in transit by USPS. When you scan the package at USPS, we will send both you and the buyer an email with the tracking information.

What happens if the buyer does not accept the item?

If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example by failing to communicate damage, you will not be paid and the item will be returned to you.

Which carriers do you use?

Depending on the destination of each package, we ship with UPS, FedEx, or USPS.

Can I use my own UPS account?

No, we're not able to use customer UPS accounts when shipping packages.

Can I pick which carrier my packages ships with?

We use the most efficient shipping process available at a given time, so we don't allow customers to choose their own carrier.

Can I pick up my order?

Orders can't be picked up in person, but we offer a variety of Shipping Options to PO Boxes and other locations.
 

You'll receive a shipping confirmation email and an email when your package has been delivered. If you order multiple items, we might ship the items separately from different warehouses. If this happens, you will receive shipping and delivery confirmation emails for each item.

*Some shipping options may not always be available at checkout. If a preferred option doesn't appear this means that it isn't currently offered for your order or location. 

We try to ship items within 1-2 business days of receiving your order, excluding holidays. Orders placed over the weekend will ship the next business day. So, for example, if you place a 2-Day order on Friday, it will ship on Monday and arrive on Wednesday.

If you have a question about a product available on ariat.com, submit your question on the product detail page in the Q&A section. An Ariat expert will respond in a timely manner.