Returns and Warranties
Every Ariat product comes with a 12 month warranty. Ariat guarantees all of its products to be free of defects in materials and workmanship. Our 12 month warranty is valid from the date of purchase. We firmly stand behind everything we produce. This, however, is not a guarantee against normal wear and tear, nor does it apply to product that has been damaged through misuse, accident, modification, unauthorised repair or failure to follow care instructions which are available within the Ariat Life How-To's & Guides within this website. Please note that the warranty on a replacement product is valid from the original date of purchase, not the replacement date. Proof of purchase is required to make a warranty claim.
To ensure your boots stay in the best possible condition it is recommended that you use the long shoe horn provided with our tall pull on boots.
Warranty on Ariat products purchased on www.ariat.com :
If you believe you have purchased a defective Ariat product from our website, www.ariat.com, please email firstname.lastname@example.org with the below information: Ariat.com order number Photo of the Item inner style label (this should show a 8 digit style# 100xxxxx) Overall photo of product A close-up photo of the fault Please do not send your faulty item back to us. We will review your photographs and will reply to you shortly with a decision and further instructions. Contact Customer Care by emailing: email@example.com
Warranty on Ariat products purchased from European retailers (stores or online):
If you have a warranty issue with a product purchased through one of our retailers, contact the Ariat retailer where the product was purchased. Make sure to have your original receipt with you. Upon inspection from your Ariat authorised retailer, consumers may be offered a credit, replacement or repair depending on the defect. Phone: +44 (0)1367 242 818 E-mail: firstname.lastname@example.org
Warranty on Ariat products purchased outside of Europe:
If you purchased your product outside of Europe, South Africa or Dubai, please contact the Ariat customer service team in the country of purchase. Find the appropriate contact here.
+44 1367 242818
Hours: Mon - Fri. 8am-5pm (GMT)