Our Return Policy is Simple
You can return any unworn items within 30 days of placing your order for a full refund to the original payment method used. Please ensure your order is received by our Returns Centre within 15 days from the day you requested the return, otherwise your refund may be refused. The return postage will be completely free of charge as long as you use the return label provided, please keep your proof of postage until the refund is fully settled. If you decide to use a different postage method to the one provided, you will be responsible for the shipping and any associated cost and risk of the return of the goods to us.
Return an Order
Go to https://www.ariat.com/order-status and follow the steps on the screen to request a return. You will need your Order Number, Email Address and Billing Postcode. During the online process you will receive a Return Number, this must be included with the returned product so that we can refund you correctly. A copy of this number will also be emailed to you.
Stick the prepaid return label that you received with your order to the outside of your box, write your return number on the back of the return card that you received with your order, pack this card in the box, along with the *unworn items you are returning. Securely seal the parcel using the unused adhesive strip.
If you are in the UK, head to your nearest DPD depot or drop off point. If you are outside the UK, visit your local DHL parcel shop and drop off your return. Make sure to keep a receipt as your proof of return until you receive your refund from us.
*Items worn purely to see if they fit are considered unworn. In the unlikely event that a returned item arrives with us in an unsuitable condition, we may have to send it back to you. This does not affect your statutory rights.
My item is damaged or defective
On the rare occasion that you receive a faulty product from us, we would love the opportunity to put it right. If you placed your order through www.ariat.com you can create a warranty claim online and send the faulty product back to us for a full refund and place a new order for a replacement product. Just be sure to select “Warranty” as the reason for your return.
Every Ariat product comes with a one year warranty.
Ariat guarantees all of its products to be free from defects in materials and workmanship; we firmly stand behind everything we produce. If your dog has chewed your favourite pair of boots, we are terribly sorry to hear that, but normal wear and tear or accidents are not covered by our warranty.
If you believe you have purchased a defective Ariat product, please visit https://www.ariat.com/order-status
Processing Your Refund
Please allow up to 10 working days from receipt by us for your funds to be back with you. A working day is any day other than a UK weekend or bank holiday. These refund times are dictated by the payment provider and are outside our control.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse. We recommend that overseas customers send their parcels via the DHL return label, or any registered trackable service and obtain a proof of receipt.
Items purchased from our retailers
If you have purchased items from one of our retailers (whether online or in store) and would like an exchange or refund, you will need to check the returns policy of the retailer you bought the item from and deal with them directly. Our customer care team is always available to you for general enquiries. Equally, any purchases for products on www.ariat.com cannot be returned to your local retailer.
Lost your Return Label
Our Return Address:
Ariat Europe Limited c/o Howard Tenens Europa Industrial Park,
Stratton St. Margaret,