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Fast Flat Rate Shipping & Easy Returns!

FAQs

Replacement of Products or Shoe Parts

What is the renewal program?

Ariat coordinates footwear renewal options through a third party, www.nushoe.com. Through NuShoe, you can extend the life of your favorite pair of Ariat boots. NuShoe can replace selected Ariat product components, such as outsoles, insoles, laces and zippers, in order to rebuild your boots to "like-new" condition. There are several packages to select from.

What is the process for the program?

You will receive a prepaid shipping bag and renewal card to send in your boots. They are returned via UPS at no additional charge. Please fill out the renewal card completely and legibly to ensure proper transfer of information. When completing the form, use your residential address, UPS will not deliver to a PO Box. Located on the renewal card will be a removable ticket. This is for your reference. This ticket contains the telephone and web address information so that you may track the status of your renewal directly with NuShoe. The total turn around can be 3-4 weeks.

How can I purchase replacement laces?

We currently produce replacement laces for select products only. These are available through select local Ariat retailers. If you are unable to find our laces please visit www.heelingtouch.com for a wide selection of generic laces.Do you have replacement insoles? Ariat currently offers a limited selection of replacement insoles for purchase. This will include the following technology collections: Quantum, Cobalt XR, Cobalt VX, as well as ATS. If you are not sure of the type of insole you are in need of, please contact our customer service team at 1-800-899-8141.


International

I reside outside of the US and I'm interested in purchasing directly from Ariat?
 
We appreciate your interest in our brand and would like to assist you with making your purchase through one of our European or Australian retailers. Please refer to contact information for our European headquarters and distributor in Australia for assistance.

I purchased my boots while out of the country, what is the process for return/repair/exchange?
 
If you now reside in the US, please contact our customer care team for assistance. You may reach us at 1-800-899-8141 or at www.ariat.com/customerservice. Please refer to contact information for our European headquarters and distributor in Australia for international assistance.
 
I purchased my boots in US but now reside overseas, what is the process for return/repair/exchange? 
 
Please refer to our contact information for our European headquarters and distributor in Australia for assistance.

How can I purchase an International only style? 
 
Purchasing items that are only open to our European market must be handled through one of our European retailers. Please refer to contact information for our European headquarters for international assistance.
 
Why are some boots offered to the international market? 
 
Our selections are based on local demand. If there is a style you are interested in but cannot find locally, please contact our customer care team for assistance. We will do our best to help you select alternative styles that are available in your area.
 

Sizing and Fit

Where can I find Size Charts?


Size charts are located on the Product Detail Page under "Size Chart". 

How can I tell if my boots fit properly?


Pull out the footbed and place your foot from heel to toe on the footbed. If you place your thumb at the toe area and it fits comfortably, this should ensure a proper fit, allowing enough slippage in the heel.

How do I fit Western Lacer Boots?


 Put the boot on, but leave it unlaced. As you push your toes forward, you should feel some room behind your heel. If not, the boot is too small and you should go up half a size. Center your foot in the boot and lace it up snugly but not too tightly. The toe area should feel roomy, and your toes should have room to breathe. Lace up the boots and keep in mind that you can adjust the tightness of the laces at any time- you may have to adjust to get the fit you want. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop. If the boot is too loose in the instep, either adjust the laces or try a half a size smaller.

How do I fit English Paddock Boots?

Put the boot on, but leave it unlaced. As you push your toes forward, you should feel some room behind your heel. If not, the boot is too small and you should go up half a size. Center your foot in the boot and lace it up snugly but not too tightly. The toe area should feel roomy, and your toes should have room to breathe. Lace up the boots and keep in mind that you can adjust the tightness of the laces at any time- you may have to adjust to get the fit you want. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop. If the boot is too loose in the instep, either adjust the laces or try a half a size smaller.

How do I know if my Western Pull On fits correctly?

When you slide your foot into a boot, use either boot pulls to pull it on while sitting, or stand up in to the boots. A well fitting boot should fit your heel snugly. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop.

How do I measure for children's boots?


When fitting for children's boots, you should have at least a "thumb's width" or 1/2 inch of growing room in the toe. Don't buy a boot that is more than 3/4 inch too long or the child may trip over the extra length while running. Ariat's removable "Booster Bed" is affixed under the footbed and can be removed as necessary to provide a little more "wiggle room" for growing feet to extend the life of the boots.

How do I measure for English Chaps?


Refer to our Ariat Half Chap Video for assistance.

How do I measure for English Tall Boots?


Refer to our Ariat Tall Boot Video for assistance.

Boot Care

 How do I care for my Ariat boots?


Proper care of your boots and shoes is one of the best things you can do to prolong the life of your favorite Ariat boots. We recommend the Cadillac and Kiwi brands. Please note, however, that some leather care products may alter the color of the leather and will smooth the nap of a nubuck or distressed leather. We recommend that you test a small portion of your boot, i.e. the inner ankle area, before spraying your entire boot.

Can I waterproof my boots?


You may, enhance the level of water resistance in your boots with waterproofing sprays offered by Kiwi or Scotchsguard brands. Please review the product instructions before application. We would recommend that you test the spray on a small portion of your boot, like the inner ankle area, before spraying your entire boot as some of these products may alter the color of the leather and will smooth the nap of a nubuck or distressed leather.


Retailer Partnership


Who can I contact to become an Ariat retail partner?
 
If you would like to establish an account with Ariat, please call our toll-free number at 1-800-899-8141. Please provide your name, address, and a phone number where an Ariat representative may contact you.I am a current Ariat retail partner. Who can I contact for information?For questions relating to orders, shipments, etc., please contact Customer Service at 1-800-899-8141.
 

Sponsorship

Will Ariat sponsor my association or event?
 
Athlete and event sponsorship decisions are determined months in advance. For consideration, requests must be submitted either via email at sponsorships@ariat.com or via Post Mail to the address listed below. Please include a detailed proposal about the event or yourself, if you are an athlete, as well as any other pertinent information that would be helpful in our decision making.
 
Ariat International, Inc.
Attn: Sponsorships
3242 Whipple Road
Union City, CA 94587
1.800.899.8141 x4400
 

Design Ideas


How do I submit my idea to Ariat?
 
Have an idea for a product, design, or technology that you think Ariat should provide? Before reviewing any idea submissions from outside sources, Ariat requires a signed Idea Submission Policy Agreement. This Agreement is designed to avoid any confusion or misunderstanding about the source of ideas for new products, or about the terms by which Ariat agrees to review idea submissions. For example, if an idea is submitted from one outside source, the idea may already have been developed by our internal design team, or submitted by another outside source. Please review the Idea Submission Procedures, and fill out the following Submission Policy Agreement. Submissions without this agreement will be returned to the sender.
 

Miscellaneous

How do I find Ariat on facebook?

www.facebook.com/ariatinternational

Does Ariat make custom boots?

Unfortunately we do not offer custom-made boots at this time. We are also unable to modify styles.

Where can I purchase a discontinued style?

You may want to check in with your local retailer for assistance or contact our customer service team at 1-800-899-8141.

What is a seasonal item?

Our winter boots, jackets and sandals are examples of seasonal items. We also manufacture limited edition styles which are considered "seasonal." These styles often re-appear with slight variations.

 

How can I tell if my Fatbaby boots are safe for riding?

Not all Fatbaby Boots are safe for riding. See below:

Style Suitable For Riding?
Duck No
Freedom Yes
Cowgirl Yes
Faux Fur No
Original No
Thunderbird No
Fatbaby II Yes
Saddle Yes
Starstruck Yes
Rodeobaby Liberty Yes
Showbaby Yes
Rodeobaby Sq Toe Yes
Probaby Lacer Yes
Rodeobaby Roundup Yes
Ranchbaby Sq Toe Yes
Sheila Yes
Summit No
Kid's Styles Yes

 

Why are our boots made off shore?

We currently manufacture our product in several countries. All of our manufacturing facilities are held to the highest standards to ensure the utmost in quality.

Can't find a product on the website?

All of the products in the current season's line are shown here on our website, but you will not see past-season footwear. If you can't find something on the site, try using the Search, starting with a specific name or term. If the Search does not return the right match (or any at all), it could be that we do not make that product, or that it is not available for the season. If you find a product on the site, please visit one of our retailer partners. Please note, not all stores carry all products, so we advise you call first. To locate a dealer in your area, search by zip code or state in our Retail Locator.