Returns

Get Organised

  • Return items should be unworn, and still have their tags and original packaging
  • You may return your items within 30 days of placing your order. Please ensure our return centre receives your order within 15 days from the day you requested the return.
  • Face masks - final sale: In accordance to health regulations, please note that all face mask orders are final and we cannot accept returns on these.

Request a Return

  • You must obtain and print a return label by accessing our returns portal and following the on screen steps. If you do not have access to a printer, please contact us at customer.care@ariat.com and we can create a label for you.

Create Return

Send It Back

  • Place all of the items you wish to return into the original packaging, re-seal the box and affix the printed returns label onto the box before taking it to your local service point. Based on your location, this will either be DPD or DHL. You will find the courier used for your return on your returns label. Please use the links below to find your respective local service points.
    DHL Parcel Shop
    DPD Shop
  • If you are outside of the EU and are returning using the DHL prepaid label, you will also need to provide a commercial invoice. For your convenience, a copy of this can be found here.

What's Next

  • Once we have received your product(s), the payment method used to make the original purchase will be refunded. Please allow 10 days from receipt at our warehouse for your return credit to be processed. Unfortunately, we cannot accommodate exchanges at this time so a new order will be required

Questions?

Please get in touch with our Customer Care team on +44(0)1367 242 818 or by emailing customer.care@ariat.com if you don't have a pre-paid return label.

For faulty items only, please submit a claim via the button below:

Warranty claim

  • For details of our full returns policy, please click here

If you have purchased a product from one our retailers (either store or online), you must return your product to the retailer. At this time, Ariat.com is unable to process any returns for purchases that originated elsewhere. Similarly, if you bought your item from us here on ariat.com, you will not be able to return it to any of our retailer's stores.

Holiday Returns
To help make your festive season shopping a little easier, we want you to buy with confidence knowing that items purchased online between 1st November 2020 and 31st December 2020, can be returned to us up until the 31st January 2021.

Please follow our normal returns process to return any unwanted gifts to us for a full refund.

 

COVID-19 and Returns

To comply with the Government's advice, some of our couriers have suspended their pick-up service for all locations. Whilst these services are suspended, we understand that for some of you, this means that there is no way to return unwanted goods to us. Both Ariat Europe and our couriers wish for our customers to stay safe and indoors, this is why we have temporarily extended our returns policy. When pick-up services resume, you can return any items free of charge with the pre-paid returns label provided. Please be assured that your return will be processed as fast as possible once it has been delivered to our warehouse and that you will receive a full refund. Unfortunately, we are not able to receive returns via any other method during this period.

Please review the updated information directly with the relevant courier, using the links below.

DPD - https://www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp

Please use the following link to find available DPD Pickup points:
https://www.dpd.co.uk/content/products_services/dpd_pickup.jsp

DHL - https://www.simplydhl.com/COVID-19UPDATES