Returns and Warranties

Returns Process

Request a return:

You must obtain and print a return label by accessing our returns portal and following the on screen steps. If you do not have access to a printer, please create your label and then contact us at customer.care@ariat.com and we can print the label for you and post it to your address.

Using a non-authorised third party to return an item to us can result in delays to us receiving your return and in you receiving your refund. We are not obligated to cover the cost of your return if you do not use one of our authorised partners and pre-paid labels. Please ensure that you select all of the items from the order that you wish to return. Please request an individual label for each order you wish to return and do not return multiple orders in one box.

Unfortunately, we cannot accommodate exchanges at this time so a new order will be required.

Send it back:

Place all of the items you wish to return into the original packaging with the swing tags attached, re-seal the box and affix the printed returns label onto the box before taking it to your local service point. Based on your location, this will either be DPD, DHL or Fastway (Parcel Connect). You will find the courier used for your return on your returns label. Please use the links below to find your respective local service points.

DPD

DHL

FASTWAY

Make sure to keep a receipt as your proof of return until you receive your refund from us. If you are outside of the EU and are returning using the DHL prepaid label, you will also need to provide a commercial invoice. For your convenience, a copy of this can be found here.

*Items worn purely to see if they fit are considered unworn. In the unlikely event that a returned item arrives with us in an unsuitable condition, we may have to send it back to you. This does not affect your statutory rights.

Processing your refund:

Please allow up to 14 working days from receipt by us for your funds to be back with you. A working day is any day other than a UK weekend or bank holiday. These refund times are dictated by the payment provider and are outside our control. Please note that we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse. Unfortunately, we cannot accommodate exchanges at this time so a new order will be required. The cost of standard postage will be refunded alongside your return total if you return an item. We do not offer refunds for the additional express charge. If you selected express delivery and return your order, you will receive a refund for the cost of standard postage. For the Isle of Man, Saudi Arabi, South Africa and UAE postage is not refunded.

Items purchased from our retailers:

If you have purchased items from one of our retailers (whether online or in store) and would like an exchange or refund, you will need to check the returns policy of the retailer you bought the item from and deal with them directly. Our customer care team is always available to you for general enquiries but we would not be able to accept a return or exchange an item bought from one of our retailers. Equally, any purchases for products on www.ariat.com cannot be returned to your local retailer.

Extended Holiday Returns

To help make your festive season shopping a little easier, we want you to buy with confidence knowing that items purchased online between 1st November 2022 and 31st December 2022, can be returned to us up until the 31st January 2023.

Please follow our normal returns process to return any unwanted gifts to us for a full refund.

CONTACT US

Phone

+44 1367 242818

Hours: Mon - Fri. 8am-5pm (GMT)

Consumer Enquires:

customer.care@ariat.com

Warranty Enquiries:

warranty.ae@ariat.com

Retail Enquiries:

customerservice.ae@ariat.com