Return Policy
Our Return Policy is Simple
You can return any unworn items within 30 days of placing your order for a full refund to the original payment method used. Please ensure our Returns Centre receives your order within 15 days from the day you requested the return, otherwise your refund may be refused. The return postage will be completely free of charge as long as you use the drop off return label provided, please keep your proof of postage until the refund is fully settled. If you decide to use a different postage method to the one provided, you will be responsible for the shipping and any associated cost and risk of the return of the goods to us.
Unfortunately, we cannot accommodate exchanges at this time so a new order will be required.
Face masks - final sale:
In accordance to health regulations, please note that all face mask orders are final and we cannot accept returns on these.
Request a Return
You must obtain and print a return label by accessing our returns portal aereturns.ariat.com and following the on screen steps. If you do not have access to a printer, please contact us at customer.care@ariat.com after you requested the return and we can post the label to you.
Using a non-authorised third party to return an item to us can result in delays to us receiving your return and in you receiving your refund. We are not obligated to cover the cost of your return if you do not use one of our authorised partners and pre-paid labels. Please ensure that you only use our approved, pre-paid, returns labels.
Send it Back
Place all of the items you wish to return into the original packaging with the swing tags attached, re-seal the box and affix the printed returns label onto the box before taking it to your local service point. Based on your location, this will either be DPD or DHL. You will find the courier used for your return on your returns label. Please use the links below to find your respective local service points.
Make sure to keep a receipt as your proof of return until you receive your refund from us.
DPD Depot Finder
DHL Parcel Shop
*Items worn purely to see if they fit are considered unworn. In the unlikely event that a returned item arrives with us in an unsuitable condition, we may have to send it back to you. This does not affect your statutory rights.
On the rare occasion that you receive a faulty product from us, we would love the opportunity to put it right.
Every Ariat product comes with a one year warranty.
Ariat guarantees all of its products to be free from defects in materials and workmanship; we firmly stand behind everything we produce. If your dog has chewed your favourite pair of boots, we are terribly sorry to hear that, but normal wear and tear or accidents are not covered by our warranty.
If you believe you have purchased a defective Ariat product, please visit www.ariat.com/gb/en/warranty.html.
Please allow up to 14 working days from receipt by us for your funds to be back with you. A working day is any day other than a UK weekend or bank holiday. These refund times are dictated by the payment provider and are outside our control.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your return reaching our warehouse.
If you have purchased items from one of our retailers (whether online or in store) and would like an exchange or refund, you will need to check the returns policy of the retailer you bought the item from and deal with them directly. Our customer care team is always available to you for general enquiries. Equally, any purchases for products on www.ariat.com cannot be returned to your local retailer.
A copy of your return label will be sent to you via email upon completing the return process at aereturns.ariat.com. Please get in touch with our Customer Care team on +44 (0)1367 242 818 or by emailing customer.care@ariat.com if you have any other questions.
