12 Month Warranty

Ariat guarantees all of its products to be free of defects in materials and workmanship. Our 12 month warranty is valid from the date of purchase. We firmly stand behind everything we produce. This, however, is not a guarantee against normal wear and tear, nor does it apply to product that has been damaged through misuse, accident, modification, unauthorised repair or failure to follow care instructions.

If you believe you have purchased a defective Ariat product from our website, www.ariat.com, please email customer.care@ariat.com with the below information:

  1. Ariat.com order number
  2. Article number and article name
  3. Overall photo of product
  4. Photo of the Item inner style label (this should show a 8 digit style# 100xxxxx)
  5. A close-up photo of the fault

Please do not send your faulty item back to us. We will review your photographs and will reply to you shortly with a decision.

Please note that if your warranty claim is accepted, you will be asked to destroy the product (cut into pieces or slashed) and to provide a photo of the destroyed product before a refund or replacement can be issued.

Please do not destroy any products until you have been asked to do so; failure to provide a destruction photo may invalidate your warranty claim.

Contact Customer Care by calling +44 (0)1367 242 818 or email customer.care@ariat.com Mon-Fri 8am-5pm (UK Time).

If you have a warranty issue with a product purchased through one of our retailers, contact the Ariat retailer where the product was purchased. Make sure to have your original receipt with you. Upon inspection from your Ariat authorised retailer, consumers may be offered a credit, replacement or repair depending on the defect.

Phone: +44 (0)1367 242 818
E-mail: warranty.ae@ariat.com

Contact the Ariat customer service team in that country of purchase. Go to International for the appropriate contact.

Customer Service Hours

Hours: Monday- Friday 8am-5pm (UK Time)
Phone: +44 (0)1367 242 818
E-mail: customerservice.ae@ariat.com