Extended Holiday Returns:
To help make your festive season shopping a little easier, we want you to buy with confidence knowing that items purchased online between 1st November 2021 and 31st December 2021, can be returned to us up until the 31st January 2022.
Please follow our normal returns process to return any unwanted gifts to us for a full refund.
SHIPPING DELAYS - ORDER TRACKING UPDATE:
Please accept our sincere apologies for the recent delays in your Ariat deliveries. Deliveries are in progress and your orders should arrive shortly. Due to system updates, the way you can track your order has temporarily changed. You can track your order by entering your parcel label number in the search field via the following DPD link 2-3 days after receiving the shipping notification: https://www.dpd.com/nl/en/
We thank you for your continued patience and support.
BREXIT UPDATE – Shipping restrictions: Unfortunately, we are currently not able to deliver to the following countries:
Andorra, Belarus, Bosnia, Bulgaria, Croatia, Czech Republic, Estonia, Faroe Islands, Gibraltar, Greece, Hungary, Iceland, Italy, Lichtenstein, Lithuania, Latvia, Luxembourg, Macedonia, Monaco, Martinque, Malta, Moldova, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovenia, Slovak Republic, Vatican City.
A full list of countries we deliver to can be found here.
We are proud to offer free standard tracked delivery on orders over £100, 100 € or 1000 kr and free express tracked delivery on orders over £200, 200 € or 2000 kr. Not all delivery options are available to all countries so please see exclusions below.
Please Note: Our couriers deliver Monday – Friday excluding UK Bank Holidays. If you place your order after 1pm UK time on Friday, your order will be dispatched on Monday.
The following delivery charges apply to all other orders.
Cut off for Express delivery is 3pm.
*Express delivery is not available in Northern Ireland. Express delivery to the Scottish Highlands can take up to 2 working days.
*Express delivery not available to non EU countries
Rest of World
For full list of countries and available delivery options, see detailed table.
Ariat Europe work closely with logistics partners and will take all necessary steps to ensure delivery times are adhered to.
During busy periods, when updates to our systems or force majeure events such as extreme weather conditions occur, deliveries may take a little longer. In any such event, we will update you and work hard to keep these temporary delays to a minimum.
The cut off time for Express Delivery in the UK is 3pm.
We are currently not able to deliver to PO Boxes.
Customs Charges (If Outside EU)
Since the UK left the EU, we have naturally had lots of questions from European customers about what impact this has for them with regards to any customs charges. We are pleased to confirm that there will be no additional duties for shipping orders from our UK warehouse to countries in the Europe Union, but we have seen some delays in orders arriving due to customs procedures. We are still offering free returns on all orders, but as returns from Europe will now get consolidated in our European Returns warehouse in Belgium, it can take a bit longer for your return to reach our UK warehouse and thus, a bit longer for your funds to be refunded to your original payment method.
Anything posted or couriered to countries outside of the UK goes through customs to check it isn’t banned or restricted and you pay the right tax and ‘duty’ (customs charges) on it. Please note that you may have to pay VAT, Customs Duty or Excise Duty on goods sent if you are outside the European Union (EU) before you can collect them. If you are unsure that this applies to you or would like more information, please check your government's advice regarding goods sent from abroad.
Please login to your account to view the status of your order and access your shipments tracking details. If you are a guest and do not have an account, you will receive an email with your tracking details once your order has been dispatched. Alternatively, you can also use your order number and email address to check the status here.