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1. Where can I purchase Ariat products?
Our products are sold at more than 4,000 retailers nationwide and through an extensive network of international retailers. In addition, our products are sold via catalog and online retail partners. To locate a retailer near you, please visit our Retailer Locator section. Please note, not all retailers carry all products. We suggest you call ahead first.
2. How do I care for my Ariat boots?
Our team has developed an entire line of leather care products best suited to care for your Ariat boots or shoes. Please visit our Leather Care section to review the various techniques and products for specific types of Ariat leathers.
3. How do I convert shoe sizes?
Please contact Ariat Customer Service for assistance in converting US shoe sizes to international sizes or to convert between men’s and women’s sizes in the United States. As with all footwear, please try on the Ariat boots or shoes you are considering.
4. Can’t find a product on the website?
All of the products in the current season’s line are shown here on our website, but you will not see past-season footwear. If you can’t find something on the site, try using the Search, starting with a specific name or term. If the Search does not return the right match (or any at all), it could be that we do not make that product, or that it is not available for the season.
If you find a product on the site, please visit one of our retailer partners. Please note, not all stores carry all products, so we advise you call first. To locate a dealer in your area, search by zip code or state in our Retailer Locator.
5. What is your return policy?
Ariat International, Inc. guarantees all of its products to be free of defects in materials and workmanship. We firmly stand behind everything we produce. We coordinate with our retail partners to handle all returns and repairs of our product. Our returns and warranty policy does not apply to product that has been damaged by misuse, accident, modification or unauthorized repair.
For a return or repair, please visit the retailer at which you purchased our product. Make sure to have your original receipt.
6. Who can I contact to become an Ariat retail partner?
If you would like to establish an account with Ariat, please call our toll-free number at 1-800-899-8141. Please provide your name, address, and a phone number where an Ariat representative may contact you.
7. I am a current Ariat retail partner. Who can I contact for information?
For questions relating to orders, shipments, etc., please contact Customer Service at 1-800-899-8141.
8. How do I ensure I purchase boots that will fit properly?
Following are General Fitting Guidelines to help you get the right fit from your boots. Make sure to have both feet measured properly with a Brannock device while standing, and also determine any special width needs during measurement. Always fit your boots with the socks and pants you will wear when wearing the boots normally. Wear the best socks you can; a high quality boot should be worn with a sock that protects and cushions your feet while riding. It is best to try boots on toward the end of the day when your feet are somewhat swollen from walking to make sure you get a true fit.
9. How do I fit Western Lacer/English Paddock boots?
Put the boot on, but leave it unlaced. As you push your toes forward, you should feel some room behind your heel. If not, the boot is too small and you should go up half a size. Center your foot in the boot and lace it up snugly but not too tightly. Your foot should feel well supported across the instep and around the ankle. The toe area should feel roomy, and your toes should have room to breathe. Lace up the boots and keep in mind that you can adjust the tightness of the laces at any time- you may have to adjust to get the fit you want.
Walk around the shop; your arch should feel comfortable and supported while walking. Jog a few steps, and move side to side. The boot should provide good lateral support while walking or running. A well fitting boot should fit your heel snugly. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop. An acceptable amount of heel slippage is ¼” when first trying on a boot, but that amount will go down significantly after breaking in the boot. If the boot is too loose in the instep, either adjust the laces or try a half a size smaller.
10. How do I know if my Western Roper (Pull On) fits correctly?
Remember that with a pull on boot you will not have the adjustability that a lacer provides. If a boot slips too much in the heel you can try to break the counter by flexing the boot’s sole for easier fit. When you slide your foot into a boot, use either boot pulls to pull it on while sitting, or stand up in to the boots.
Walk around the shop; your arch should feel comfortable and supported while walking. Jog a few steps, and move side to side. The boot should provide good lateral support while walking or running. A well fitting boot should fit your heel snugly. Expect a small amount of movement (lift) in the heel as you walk, because a boot that fits properly should flex as you walk, and your heel should lift a little, but not too much. New boots will have a stiffer sole. As you break in the boot, the sole will flex to a comfortable level and most slippage should stop. However if the boot is too loose in the instep, either adjust the laces or try a half a size smaller.
11. How do I measure for children’s boots?
When fitting for children's boots, you should have at least a “thumb’s width” or ½ inch of growing room in the toe. Don’t buy a boot that is more than ¾ inch too long or the child may trip over the extra length while running. Ariat’s removable “Booster Bed” is affixed under the footbed and can be removed as necessary to provide a little more “wiggle room” for growing feet to extend the life of the boots.
12. How do I measure for English Chaps?
Measure the height of the calf from the floor to under the bend in the knee in the sitting position barefoot. Measure the calf from the widest part over breeches. Find corresponding size on Ariat’s Half Chap Sizing Chart.
13. How do I measure for English Tall Boots?
Measure the height of the calf from the floor to under the bend in the knee in the sitting position barefoot. Measure the calf from the widest part over breeches. Find corresponding leg size on Ariat’s Tall Boot Sizing Chart. Allow approximately ¾”-1” for field boots and ¼-1/2” for dress boots, for drop allowance.
14. Will Ariat sponsor my association or event?
Athlete and event sponsorship decisions are determined months in advance. For consideration, requests must be submitted in writing via post mail to the following address. Please include a detailed proposal about the event or yourself, if you are an athlete, as well as any other pertinent information that would be helpful in our decision making.
Ariat International, Inc.
Attn: Sponsorships
3242 Whipple Road
Union City, CA 94587
For further information, you may contact Ariat at sponsorships@ariat.com or by telephone at 800.899.8141 x4400.
15. Do you accept product ideas or recommendations?
Ariat welcomes product improvement suggestions and new product ideas. However, many unsolicited ideas are not new and have already been considered. Because of this and in order to avoid any misunderstandings, we require all submitters to submit their ideas in accordance with the Ariat Idea Submission Policy. Ideas submitted by email will not be considered. If you wish to submit an idea to Ariat, you should print out and sign the Submission Agreement, complete the Idea Submission Form, and mail both to Ariat, Att. Product Development, 3242 Whipple Road, Union City, CA 94587. |